Title: Facilitation and Training for HRIS Medical Assistant Superusers
Client: Tuality Healthcare
Date: September 23, 2011; October 28, 2011; November 18, 2011; December 16, 2011, 7:00 A.M. - 8:00 A.M.
Facilitator: Christopher Dennis
To optimize its Cerner HRIS system implementation and to improve its Federally-monitored meaningful use metrics, Tuality constituted a group of its front-line medical assistants (MAs) to identify software and process improvement opportunities. The MA superusers also provided a conduit for training and managing change during implementation.
Steaming Kettle facilitated a group of medical assistants, trainers, and technical staff. In a series of before-the-workday meetings, Tuality Healthcare was able to:
- Surface and prioritize dozens of HRIS improvement opportunities
- Significantly improve its performance in meaningful use metrics closely associated with MAs
- Identify processes improvements and standardizations to increase efficiency
- Preview system enhancements prior to rollout
- Improve the facilitation skills of its staff
- Give employees a voice in the evolution of their workplace